• FAQ
  • FAQ
  • FAQ
  • FAQ
  • FAQ

Return and Replacement

What should I do if the product is damaged during shipping?

We carefully package all orders in boxes; however, if the product itself is damaged due to shipping, please provide us with proof. We will resend a new package to you.

Can I return my product?

Our products are of a special type; once opened, they cannot be refunded or returned.

What should I do if there is a problem during product shipping?

If there are any shipping issues such as undelivered or lost packages verified through courier documentation, we will resend the product.

Payment Methods and Processes

WHAT PAYMENT METHODS ARE ACCEPTED?

Mastercard、Visa 、American Express、Union Pay、Paypal

DOES THE PRICE INCLUDE VAT?

Yes, the price includes VAT.

WHY IS MY CARD BEING DECLINED WHEN TRYING TO MAKE A PAYMENT?

There are several possible reasons why your card may be declined: Your card may have expired — please check if it is still valid. Your card may have reached its credit limit — contact your bank to verify that your card has not exceeded its limit. The information entered may be incorrect — please make sure all required fields are filled out correctly.