Shipping policy

Shipping Policy

Bonieto Europe S.L
Email: service@cgtcg.com
VAT: ESB56344484

1. Order Processing Time

  • TCG Cards (Physical Products): Orders are processed within 2–5 business days.

  • Digital Activation Codes: Sent instantly or within 24 hours to your email.

Order processing may take longer during holidays or high-volume periods.

2. Shipping Methods & Delivery Times

We partner with international carriers such as Cainiao, China Post, YunExpress, 4PX, and other logistics networks.

Estimated delivery times:

To Europe:

  • Standard Shipping: 8–14 business days

To North America:

  • Standard Shipping: 8–20 business days

To Asia-Pacific / Oceania:

  • Standard Shipping: 6–10 business days

To Other Regions:

  • 10–25 business days (depending on destination)

⚠️ Please note: Shipping times are estimates and may be affected by customs, airline capacity, or carrier delays.

3. Shipping Costs

Shipping fees are automatically calculated at checkout based on:

  • Shipping destination

  • Package weight

  • Shipping method selected

Digital goods (activation codes) have no shipping cost.

4. Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 2–5 business days to appear, depending on the carrier’s system.

5. Customs, Duties & Import Taxes

All customs duties, taxes, and import fees are fully covered by us.
You will not be required to pay any additional charges upon delivery.
If your local customs requires verification or documentation, please contact us and we will assist promptly.

6. Delivery Issues

Delayed Packages

Delays caused by customs, weather, or logistics carriers do not qualify for refunds.

Lost Packages

If your package shows no update for an extended period, contact us at
📧 service@cgtcg.com
We will help open an investigation with the carrier.

Incorrect Address Provided by Customer

We are not responsible for failed delivery due to incorrect shipping information.

8. Contact Us

For questions regarding shipping:

📧 service@cgtcg.com
Bonieto Europe S.L
VAT: ESB56344484